Specialist Call Centre & Help Desk Recruitment for all Industry Sectors in the UK & Europe. Operatives, Supervisors and Trainers through to Call Centre Managers & Consutants. Permanent & Contract placements.

Call Centre - Customer Service - Telesales

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This large telemarketing agency specialise in fundraising and response handling for charity organisations. They are currently expanding their operation into the commercial sector and are looking for an experienced call centre manager to manage 6 supervisors and their teams of outbound and inbound operatives

Large blue chip corporation are looking for an analyst/scheduler to guide management in terms of staffing schedules, call flows, performance statistics etc. Experience of a scheduling package an advantage

An exciting opportunity for a call centre trainer to increase their skills by visiting clients alongside an account manager as a specialist within their field to carry out training needs analysis for specific response handling campaigns. Developing designing and delivering courses to customer service representatives along with ongoing training needs. 3 years experience of training within a customer services environment preferably soft skills is required

An excellent opportunity to be on the ground of an exciting new telemarketing agency who currently provide automated response handling and who are now moving into live scenarios. Keen, enthusiastic, lively and willing to put in the effort this young organisation will pay for good performance once their initial risk is overcome ie 3 months

This wine organisation sell through 3 major catalogues to distictive market sectors they are looking for a individual to manage their change from a purely inbound centre into a proactive outbound one. An opportunity exists to expand the department from 8 to 40 within a year, and being part of the strategic team to drive the company forward, benefiting in their success through equities, bonuses etc. Man-management experience essential whether as a supervisor or manager with a focus on outbound calling

An opportunity to be an Account Manager between our client and their client by working on-site in Kent for a blue-chip organisation providing help desk support for all of their UK and international offices on the PC side ie Lotus Notes, Organiser, Windows 3.11. Helpdesk experience is essential as are management skills, this role will involve 1st/2nd and 3rd line support of which 70% are helpdesk related enquiries.

This major company provides advice to foreign nationals working within the UK, hence it is a demanding role dealing with different languages and cultures. Supporting the supervisor this deputy role is an integral part of the customer services management team looking after 40 agents working towards quality targets and goals. This is a good opportunity for someone looking for a move into a junior level management role.

Due to expansion of their customer services team by 150 operatives this blue chip organisation are looking for an additional trainer to train new entrants in customer services related soft skills. An excellent opportunity for an experience trainer to develop and deliver first class customer services training with full responsibility to develop these individuals careers from initial entrance and onwards

Worlds largest telemarketing agency are looking for the above role. Reporting to the Telecoms Support Manager providing first line support for 3 Harris 20-20 telephone switches and associated equipment. Also this person will provide support for Customer Services in ACD and traffic reporting utilities. The role will also get involve in new telephony/telecoms equipment in terms of supplier negotiation, management of installations etc as well as developing cti usage.

This is an exciting role for someone to be involved in the creation of this first voluntary sector call centre being set up in the UK. A dynamic and energetic person will be at home in this extremely responsible environment. This will also be a stepping stone for the rest of the voluntary sector and may involve taking on board extgernal contracts to expand the call centre which this person will be heavily involved with. Man-management experience, knowledge of the telecommunciations products available for the call centre inudstry an advantage along with good commercial acumen.

This telemarketing agency are looking for an additional consultant to visit clients and consult on setting up call centres in terms of utilising telebusiness from scratch. It also has a mixture of training which entails training needs analysis of clients as well as developing and delivering results. An exciting opportunity for an end user call centre individual to move into the client facing side of this industry

An exciting opportunity to work within a telemarketing bureau who specialist in interactive, automated telephone, fax and text services. Providing call handling facilities for national media & FMCG clients as well as telemarketing solutions.

A dynamic front end role which will involved liaising between the client on specific projects and the internal resources providing the call handling. Marketing knowledge would be an advantage along with sales and/or account management experience.

Opportunity to develop career within a fast moving media/blue chip related clientele base.

New business/sales generation role for this fast moving telemarketing agency with blue chip clients including Coca Cola, BBC, Teletext, Sega and Associated Newspapers.

Opportunity to present an excellent selection of flexible products to a blue chip client base at a senior level with extensive career potential for the future. A front line high impact role to identify, and develop business opportunities in order to help in growing the organisation

A national provider of high quality communication products for consumers are looking for the above to be a key player within the change process of this fast paced company. Analysing business processes and their impact on customer services, developing business cases, identifying, prioritising and approving and implementing process change.

An exciting analyst role with high levels of responsibility to provide a real impact on business related issues.

A chance to be on the first rung of a new business opportunity to be launched in March 1998. This company is months old! and is looking for the above person to come on board towards the latter part of this year or beginning of 1998. The role will involve setting up a call centre from scratch - project managing the implementation of desks, computerised systems, processes, recruitment, training, developing and the launch!

An excellent opportunity for a Manager looking for a new challenge, initially a 20 seater site they are looking to increase to 2,000 within 2 years. An interest in the music world would be an advantage

The global provider of outsourced telemarketing solutions, this organisation require a key individual to sell their product range to the Brewery, Publishing and Travel arenas. An opportunity to develop business within this exciting new role, reporting directly to the head of department which ensures greater flexibility and business strategies.

A dynamic fast paced role liaising with all internal Account Managers and Directors to develop business direction for new projects.

A major player within the interet arena, this organisation are looking for a Customer Support Manager, managing, motivating and develop a team of 100 individuals through their team supervisors. A high technology, high call volume operation which provides challenges in itself! An opportunity to develop an exciting career path within a high growth technology company providing on-line services

Working alongside the Account Development teams this dynamic individual will define training needs for client campaigns, developing and delivering tailor made telesales courses in order to meet client objectives. Working to tight deadlines the key to success if flexibility along with high levels of communication. Three years experience within telesales training or the industry working towards targets is essential

A major UK provider of outsourced telemarketing solutions, this organisation requires two key individuals to sell their product range to various sectors. An opportunity to work within a small team to develop new business within this high growth area. Dynamica and fast paced this role will also liaise with the Account Management team ensuring consistent high quality approaches

This company are part of a very successful direct marketing insurance organisation. They are looking for an individual to coach, develop and motivate team leaders as their main function with the slant on obtaining targets as a secondary function. Previous management experience essential as is training and an understanding of sales issues. Key success to this candidate will be to motivate, coach and develop immediate reports and to develop a positive, team focused, sales environment.

To manage key customer service projects as required to tight timescales and to agreed project objectives within agreed budgets. Experience of managing projects in a customer services environment essential as is being comfortable with the IT element as well as people and process implications. Some familiarity of the telecommunications industry and mobiles would be desirable as well as marketing projects with new product introductions. Main skills are project management, methodologies ie Prince, systems development methodologies, process design, organisation and good interpersonal skills etc.

You will be responsible for advising clients on how to set up or re-structure their Call Centre operations. This will involve client site audits, recommending the best practise for each new project. The following qualities are required :

Positive, vibrant personality

HR CONSULTANT - MILTON KEYNES

£50,000 + Car

This role involves advising and setting up strategies relating to Human Resources. You will be required to deliver management consultancy strategies for ongoing HR requirements Experience of Human Resources within a Call Centre environment is essential:

OTHER POSITIONS CURRENTLY AVAILABLE:

TRAINING CONSULTANT

PROJECT MANAGERS

OPERATIONS MANAGERS

ACCOUNT MANAGERS

ACCOUNT DIRECTORS

BUSINESS DEVELOPMENT EXECUTIVES/MANAGERS

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Human Resources Ltd 2-6 Easthampstead Road Wokingham Berkshire RG40 2EG United Kingdom

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